All customers want to receive the best service during their holiday. Holidays are designed to have fun, relax and take a load of from their normal hectic days. Today, there are many vacation destination areas that people can choose to visit. Some of these places range from visiting a ranch to booking a vacation stay at the Fleur De Lis Hotel. Due to all the competition in this industry, hotels should invest in areas that improve customer visits and increase their experiences. The main idea is to have more guests at your hotel and increase returns as well as loyal customers.
The hotel should invest time and resources in conducting a market research. Look at all competitors in the market, their products, services, prices and marketing avenues. This will give a good picture of where it stands in the market and what should be improved to attract customers. On top of these, invest in a good communication with potential customers and the market at large.
As a hotel, do not try to offer every service to everyone. It is good to isolate a certain product market and offer the best services to them. For example, you could only offer services to honeymooners and couples without kids. This will increase the number of exclusive products to them. Another great market is family vacations products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Another great way to serve your guests is by solving some of their problems even when they have no clue that they have one. This will show care and concern for the condition of customers and result in a great review. Therefore, the next time your guests arrive late or are trying to find the local market, give them a free ride and save them the hustle of getting supplies. It is a good idea to offer free internet access and laundry services.
Make payments easy and simple. Keep the focus on completing sale and eliminate distractions and roadblocks. Accept all payment methods that make sense like major credit cards. Other payment forms include personal checks and PayPal. Consider how the type of payment you accept reflects on the brand and audience expected. A good example is American Express card that used by many business travelers.
Make sure that you create an excellent rapport with customers and guests. One great idea that most people relate to is excellent human interaction using a brand personality. This person should have great interpersonal skills to be able to chat up clients and take snapshots with them. The hotel could also have a bulletin board for guest stories and photos. Ensure that all experiences and comments are collected as input to help improve service.
Have good online and social media presence to help you interact with current and potential clients. This helps both market products and respond to complaints, questions and suggestions. Ensure that the hotel receives and maintains excellent ratings on relevant sites like TripAdvisor.
The hotel should invest time and resources in conducting a market research. Look at all competitors in the market, their products, services, prices and marketing avenues. This will give a good picture of where it stands in the market and what should be improved to attract customers. On top of these, invest in a good communication with potential customers and the market at large.
As a hotel, do not try to offer every service to everyone. It is good to isolate a certain product market and offer the best services to them. For example, you could only offer services to honeymooners and couples without kids. This will increase the number of exclusive products to them. Another great market is family vacations products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Another great way to serve your guests is by solving some of their problems even when they have no clue that they have one. This will show care and concern for the condition of customers and result in a great review. Therefore, the next time your guests arrive late or are trying to find the local market, give them a free ride and save them the hustle of getting supplies. It is a good idea to offer free internet access and laundry services.
Make payments easy and simple. Keep the focus on completing sale and eliminate distractions and roadblocks. Accept all payment methods that make sense like major credit cards. Other payment forms include personal checks and PayPal. Consider how the type of payment you accept reflects on the brand and audience expected. A good example is American Express card that used by many business travelers.
Make sure that you create an excellent rapport with customers and guests. One great idea that most people relate to is excellent human interaction using a brand personality. This person should have great interpersonal skills to be able to chat up clients and take snapshots with them. The hotel could also have a bulletin board for guest stories and photos. Ensure that all experiences and comments are collected as input to help improve service.
Have good online and social media presence to help you interact with current and potential clients. This helps both market products and respond to complaints, questions and suggestions. Ensure that the hotel receives and maintains excellent ratings on relevant sites like TripAdvisor.
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You can visit www.fleurdelismansion.com for more helpful information about Improving Customer Satisfaction Of Fleur De Lis Hotel.
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